Ice Maker Making Ice But Not Dumping

An ice maker is a convenient appliance found in many homes, but like any other machine, it can encounter issues from time to time. One common problem is when the ice maker produces ice but fails to dump it into the ice bin. In this guide, we will explore the potential causes and solutions for this issue.

1. Check for Obstructions:

  • Symptom: Ice is being produced, but it’s not dropping into the ice bin.
  • Cause: Sometimes, ice cubes can become stuck in the ice maker’s mechanism, preventing new ice from falling into the bin.
  • Solution:
    • Open the freezer and locate the ice maker.
    • Look for any visible obstructions, such as ice cubes or foreign objects, blocking the ice maker’s movement.
    • Carefully remove any obstructions using a plastic utensil or your fingers.
    • Test the ice maker to see if it now drops ice into the bin.

2. Check the Ice Maker Arm:

  • Symptom: The ice maker arm is in the “up” position.
  • Cause: Some ice makers have an arm that should be in the “down” position for ice production. If it’s stuck or improperly positioned, it can halt the ice-making process.
  • Solution:
    • Locate the ice maker arm inside the freezer.
    • Ensure it is in the “down” position.
    • Gently move the arm down if it’s stuck or misaligned.
    • Wait for the ice maker to cycle and check if it starts producing and dumping ice.

3. Check the Ice Maker’s Water Supply:

  • Symptom: The ice maker makes a buzzing sound but doesn’t produce ice.
  • Cause: A lack of water supply can prevent the ice maker from filling and releasing ice cubes.
  • Solution:
    • Inspect the water supply line connected to the ice maker for kinks or leaks.
    • Ensure that the water valve leading to the ice maker is turned on.
    • If the water supply appears to be fine, try running a manual water fill test (if supported by your ice maker) to confirm water flow.

4. Examine the Ice Maker’s Thermostat:

  • Symptom: The ice maker is not cycling to release ice.
  • Cause: A malfunctioning thermostat can prevent the ice maker from cycling properly.
  • Solution:
    • Consult your appliance’s manual to locate the ice maker’s thermostat.
    • Test the thermostat’s continuity using a multimeter.
    • If the thermostat is faulty, replace it with a compatible replacement part.

5. Check for a Full Ice Bin:

  • Symptom: No ice is dumping, but the ice maker is making a grinding noise.
  • Cause: If the ice bin is full, the ice maker may stop producing more ice to prevent overfilling.
  • Solution:
    • Empty the ice bin to create space for new ice production.
    • Wait for the ice maker to resume normal operation.

6. Consult the Manufacturer’s Manual:

  • Symptom: None of the above solutions work.
  • Cause: There may be a more complex issue that requires professional diagnosis.
  • Solution:
    • Refer to the manufacturer’s manual for your specific ice maker model.
    • Follow troubleshooting steps provided in the manual or contact the manufacturer’s customer support for assistance.
    • Consider hiring a professional appliance technician if the problem persists.

7. Check the Ice Maker’s Temperature:

  • Symptom: The ice maker produces ice, but it melts or doesn’t freeze properly.
  • Cause: If the freezer temperature is too high, it can affect the ice maker’s ability to create solid ice cubes.
  • Solution:
    • Use a refrigerator thermometer to check the freezer’s temperature. It should be set at or below 0°F (-18°C).
    • Adjust the freezer’s temperature setting if necessary to maintain the correct temperature.
    • Give the freezer time to reach the desired temperature, and then check if the ice maker produces better ice.

8. Inspect the Ice Ejector Blade:

  • Symptom: Ice is being made, but it’s not being ejected into the bin.
  • Cause: The ice ejector blade is responsible for pushing ice out of the ice maker tray. If it’s damaged or stuck, it can prevent ice from being dispensed.
  • Solution:
    • Locate the ice ejector blade within the ice maker.
    • Gently inspect it for any damage or obstructions.
    • If it’s damaged, you may need to replace it.
    • If it’s stuck, carefully free it from any ice or debris that may be blocking its movement.

9. Verify the Ice Maker’s Power Supply:

  • Symptom: The ice maker is not working at all.
  • Cause: A disconnected or faulty power supply can render the ice maker inoperative.
  • Solution:
    • Ensure that the ice maker is properly plugged in or connected to its power source.
    • Check the power outlet to ensure it’s functioning; you can do this by plugging in another appliance.
    • Inspect the ice maker’s power cord for any visible damage.
    • If there are power issues, consult an electrician or appliance repair technician to diagnose and fix the problem.

10. Clean the Ice Maker:Symptom:


A malfunctioning ice maker that produces ice but doesn’t dump it can be frustrating, but many common causes and solutions can be addressed by checking for obstructions, verifying the ice maker arm’s position, examining the water supply, inspecting the thermostat, and ensuring the ice bin isn’t full. If all else fails, consult the manufacturer’s manual or seek professional help to resolve the issue and enjoy ice-cold refreshments once again.


Ice Maker Making Ice But Not Dumping

Leave a Comment