Kenmore Refrigerator Ice Maker Troubleshooting

Kenmore refrigerators are known for their reliability and efficiency, but like any appliance, their ice makers can occasionally encounter issues. If your Kenmore refrigerator’s ice maker is not producing ice as it should, there are several troubleshooting steps you can take to identify and potentially resolve the problem. This guide will walk you through common problems and their solutions.

1. Check the Power and Water Supply



  • Ensure the refrigerator is plugged in and receiving power.
  • Verify that the water supply line is connected, turned on, and providing adequate water pressure.

2. Inspect the Ice Maker Arm

Issue: The ice maker arm controls the ice-making process, and if it’s in the wrong position, it can prevent ice production.


  • Lift the ice maker arm to the “off” or “up” position if it’s down. This allows the ice maker to resume its cycle.

3. Clear Ice Blockages

Issue: Ice blockages can obstruct the ice maker’s operation.


  • Remove any ice or debris that might be blocking the ice maker’s mechanism, such as ice cubes that are stuck or clumped together.

4. Check the Freezer Temperature

Issue: If the freezer is too warm, the ice maker may not function correctly.


  • Ensure the freezer temperature is set to 0°F (-18°C) or lower. Use a freezer thermometer to verify the temperature.

5. Examine the Water Filter

Issue: A clogged water filter can restrict water flow to the ice maker.


  • Replace the water filter according to the manufacturer’s recommendations (usually every 6 months). This can improve water flow and ice production.

6. Test the Water Inlet Valve

Issue: If the water inlet valve is faulty, it may not allow water to enter the ice maker.


  • Use a multimeter to test the water inlet valve for continuity. If it doesn’t have continuity, replace it.

7. Inspect the Ice Maker Mold

Issue: The ice maker mold can become damaged or worn over time.


  • Check the ice maker mold for cracks or defects. If you find any, you may need to replace the entire ice maker assembly.

8. Reset the Ice Maker

Issue: Sometimes, resetting the ice maker can resolve issues related to its electronic controls.


  • Refer to the refrigerator’s user manual to learn how to reset the ice maker. Typically, this involves pressing and holding specific buttons or switches.

9. Contact Kenmore Customer Support

Issue: If you’ve tried all the above steps and the ice maker still doesn’t work, it may require professional assistance.


  • Contact Kenmore customer support or schedule a service appointment with a certified technician to diagnose and repair the problem.

10. Inspect the Ice Maker Fill Tube

Issue: If the ice maker fill tube is frozen or blocked, water cannot enter the ice maker mold.


  • Carefully inspect the fill tube that supplies water to the ice maker. If it’s frozen, use a hairdryer to thaw it gently. If it’s blocked by debris, remove the obstruction.

11. Verify the Ice Maker Switch

Issue: Some Kenmore refrigerators have an on/off switch for the ice maker.


  • Check if your refrigerator has an ice maker switch and ensure it is in the “on” position. Refer to your refrigerator’s manual for the location of this switch.

12. Monitor for Overfilling

Issue: If the ice maker overfills, it can cause ice blockages and malfunction.


  • Observe the ice maker during a cycle. If it appears to be overfilling, you may need to adjust the water level or check for a faulty water inlet valve.

13. Clean the Ice Maker Components

Issue: Ice maker components can accumulate mineral deposits or mold, affecting performance.


  • Regularly clean the ice maker components, including the ice mold, with a solution of warm water and mild soap. Rinse thoroughly and ensure it’s completely dry before use.

14. Inspect for Faulty Wiring or Connections

Issue: Loose or damaged wiring can disrupt the ice maker’s operation.


  • Carefully inspect the wiring connections leading to the ice maker. Tighten any loose connections and replace damaged wires as needed.

15. Check for Low Water Pressure

Issue: Inadequate water pressure can hinder the ice maker’s ability to fill with water.


  • Ensure the water supply line has sufficient water pressure (typically at least 20 psi). If the pressure is low, consult a plumber to address any issues with the water supply.

16. Examine for Refrigerator Software Updates

Issue: In some modern Kenmore refrigerators, software updates may be required for optimal ice maker performance.


  • Check if there are any available software updates for your refrigerator. These updates can often be downloaded from the manufacturer’s website and installed by following the provided instructions.

17. Consider Water Quality

Issue: Poor water quality, such as high mineral content or impurities, can affect ice maker performance and lead to ice that is cloudy or tastes unusual.


  • Install a water filter or water softener to improve water quality if necessary. This can enhance ice quality and extend the life of your ice maker.

18. Regular Maintenance

Issue: Preventive maintenance can help avoid future problems.


  • Schedule regular maintenance, including cleaning, filter replacement, and inspection of components, to ensure your ice maker operates smoothly.

Kenmore Refrigerator Ice Maker Troubleshooting

ProblemPossible CauseSolutionTools RequiredAdditional Notes
No Ice Production1. Water Supply Issue1. Check water line for kinks or blockages. 2. Ensure the water valve is fully open.None– Make sure the water pressure is adequate (20-120 PSI).
2. Freezer Temperature Too High1. Set the freezer temperature to the recommended level. 2. Clean condenser coils if dirty.Temperature gauge, brush– Ideal freezer temp: 0°F (-18°C).
3. Faulty Water Inlet Valve1. Test the valve for continuity. 2. Replace if necessary.Multimeter, screwdriver– A buzzing sound can indicate a faulty valve.
4. Clogged Water Filter1. Replace the water filter.New water filter– Replace every 6 months for optimal performance.
5. Ice Maker Switch Off1. Ensure the ice maker is switched on.None– Check for a switch on the ice maker.
Slow Ice Production1. Low Freezer Temperature1. Adjust the freezer temperature slightly higher.Temperature gauge– Ice production slows below 0°F (-18°C).
2. Dirty Condenser Coils1. Clean the coils to improve cooling efficiency.Brush, vacuum cleaner– Dirty coils can affect overall cooling.
3. Old Water Filter1. Replace the water filter.New water filter– Old filters reduce water flow.
4. High Room Temperature1. Control room temperature.Thermometer– Optimal room temp: 35-100°F (1-38°C).
Ice with Bad Taste or Odor1. Old Water Filter1. Replace the water filter.New water filter– Old filters can affect ice quality.
2. Contaminated Water Supply1. Check water source for impurities. 2. Consider a water softener or filter system.Water test kit– Ensure clean water supply to the fridge.
3. Stale Ice Cubes1. Use ice more frequently. 2. Empty the ice bin and clean it regularly.Ice scoop, container– Ice can absorb odors from the freezer.
Leaking Water1. Clogged Drain Tube1. Clear the drain tube of any obstructions.Turkey baster, hot water– Regularly check for ice blockages.
2. Faulty Water Inlet Valve1. Test the valve for leaks. 2. Replace if necessary.Multimeter, screwdriver– Leaks can occur if the valve is damaged.
3. Ice Maker Overfilling1. Adjust the water fill level.Screwdriver, manual– Follow manufacturer’s instructions.
4. Damaged Ice Bin1. Inspect the ice bin for cracks or damage. 2. Replace if needed.Visual inspection– Cracks can lead to water leakage.
Ice Maker Noisy Operation1. Ice Ejector Arm Jammed1. Clear any ice blockages around the arm.None– Ensure the arm moves freely.
2. Faulty Motor1. Inspect the motor for damage or wear. 2. Replace if necessary.Visual inspection, screwdriver– Noisy motors may need replacement.
3. Loose or Vibrating Components1. Tighten or secure any loose parts.Screwdriver, wrench– Ensure all components are properly fastened.


If you’ve gone through these troubleshooting steps and still haven’t resolved the issue, it’s advisable to contact Kenmore customer support or a certified technician for further assistance. Remember that safety should always be a priority when troubleshooting or repairing appliances, and consulting your refrigerator’s user manual is essential for model-specific guidance.

Remember to follow safety precautions when troubleshooting or repairing your Kenmore refrigerator’s ice maker. Always refer to the refrigerator’s user manual for model-specific instructions and guidelines. By systematically addressing these issues, you can increase the chances of resolving ice maker problems and enjoy ice-cold beverages once again.

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