Whirlpool Gold Refrigerator Not Making Ice

A Whirlpool Gold refrigerator is known for its reliability and efficiency, but like any appliance, it can encounter problems over time. One common issue that homeowners may face is the refrigerator not making ice. If you’re experiencing this problem, don’t worry; there are several steps you can take to troubleshoot and potentially resolve the issue before calling a technician.

Check the Ice Maker Power Switch


A common reason for an ice maker not working is a lack of water supply. The ice maker needs a steady supply of water to make ice cubes. Follow these steps to check the water supply:

  1. Check the Water Line: Ensure that the water line supplying your refrigerator is connected and hasn’t become kinked or damaged.
  2. Water Pressure: Verify that your home’s water pressure is sufficient. Low water pressure can prevent the ice maker from filling properly.
  3. Water Filter: If your refrigerator has a water filter, it may be clogged. Replace the filter if it’s been a while or if it’s due for a replacement according to the manufacturer’s guidelines.

Inspect the Ice Maker’s Components

If the power switch is on, and there are no issues with the water supply, it’s time to inspect the ice maker’s internal components.

  1. Ice Bin: Check the ice bin to ensure it’s properly seated. If it’s not aligned correctly, it can prevent the ice maker from functioning.
  2. Ice Level Control Arm: If your Whirlpool Gold refrigerator has an ice level control arm, make sure it’s in the down position. This arm detects the ice level in the bin and can halt ice production when it’s raised.
  3. Ice Maker Fill Tube: Examine the ice maker’s fill tube for any obstructions or frozen water. If it’s frozen, carefully thaw it out.
  4. Ice Maker Module: The ice maker module controls the ice making process. Inspect it for any visible damage, loose wires, or disconnected components.

Perform a Reset

Sometimes, electronic glitches can disrupt the ice-making process. To resolve this, perform a reset on your refrigerator. The reset process may vary depending on your specific Whirlpool Gold model, so refer to your user manual for precise instructions.

Contact Whirlpool Customer Support

If you’ve tried all the above steps and your Whirlpool Gold refrigerator is still not making ice, it may be time to contact Whirlpool’s customer support or schedule a service appointment with a certified technician. They can provide further guidance or arrange for a professional inspection and repair if needed.


Check the Ice Maker Water Inlet Valve

Another critical component to inspect is the ice maker water inlet valve. This valve controls the flow of water into the ice maker. If it’s malfunctioning, it can prevent ice production. Here’s how to check it:

  1. Locate the Inlet Valve: The water inlet valve is typically located at the back of the refrigerator, usually behind a cardboard or metal panel. Unplug the refrigerator before proceeding.
  2. Inspect the Valve: Examine the water inlet valve for any visible signs of damage or leaking. If you notice any cracks, corrosion, or water leakage, the valve may need to be replaced.
  3. Test the Valve: To test the valve’s functionality, you can use a multimeter. Set the multimeter to the resistance or ohms setting and place the probes on the valve’s terminals. If the multimeter reads infinite resistance, the valve is likely faulty and should be replaced.

Clean the Ice Maker

Ice makers can accumulate mineral deposits, mold, and other debris over time, which can affect their performance. Cleaning the ice maker can often resolve the issue:

  1. Turn Off the Ice Maker: Locate the switch or lever that controls the ice maker and turn it off.
  2. Empty the Ice Bin: Remove any ice that may be in the ice bin.
  3. Remove and Clean Components: Depending on your specific ice maker design, you may need to remove the ice maker itself or just its components. Refer to your user manual for guidance. Clean the ice maker, ice mold, and any visible components with warm, soapy water. Rinse thoroughly and allow them to dry completely.
  4. Inspect for Blockages: While cleaning, check for any ice or debris that might be blocking the ice maker’s mechanism. Gently clear any obstructions you find.
  5. Reassemble and Turn On: Once everything is clean and dry, reassemble the ice maker or its components and turn it back on. Monitor it for ice production.

Check for Error Codes

Some Whirlpool Gold refrigerators are equipped with error code displays. If your refrigerator has one, it can be a valuable diagnostic tool. Consult your user manual to interpret the error codes and take appropriate action based on the displayed code.

Regular Maintenance

To prevent future issues with your Whirlpool Gold refrigerator’s ice maker, consider implementing regular maintenance:

  1. Keep the Freezer Clean: Regularly clean the freezer compartment to prevent debris and frost buildup, which can affect the ice maker’s performance.
  2. Change the Water Filter: Follow the manufacturer’s recommendations for replacing the water filter at the recommended intervals.
  3. Inspect Water Lines: Periodically inspect the water lines for any signs of wear or leaks.
  4. Check for Frozen Lines: In extremely cold environments, water lines can freeze. Make sure your refrigerator is in a location where it can maintain an appropriate temperature.

By following these additional steps and performing regular maintenance, you can often resolve issues with your Whirlpool Gold refrigerator’s ice maker and ensure its continued reliable performance. However, if the problem persists despite your best efforts, it’s advisable to contact a certified technician for a thorough inspection and repair.

Common Causes for Whirlpool Gold Refrigerator Not Making Ice

CauseDescriptionSymptomsSolutionsCost (if applicable)
Frozen Water LineWater supply line to the ice maker is frozen.No ice productionThaw the water line.Minimal
Faulty Water Inlet ValveInlet valve controls water flow to the ice maker.No water entering ice makerReplace the water inlet valve.$20 – $40
Clogged Water FilterDirty or blocked water filter can impede water flow.Slow ice productionReplace or clean the filter.$10 – $30
Ice Maker Switch OffThe ice maker may be switched off.No ice productionTurn on the ice maker.None
Low Water PressureInsufficient water pressure prevents ice production.Small or hollow ice cubesCheck and fix water pressure.Varies
Faulty Ice MakerThe ice maker itself may be malfunctioning.No ice productionReplace the ice maker.$50 – $150
Ice Bin Not AlignedThe ice bin may not be properly aligned.Ice not dispensing properlyRealign the ice bin.None
Temperature Too HighThe freezer temperature is too warm.Slow ice productionAdjust freezer temperature.None
Damaged Ice MoldThe mold where ice forms may be damaged.Misshapen ice cubesReplace the ice mold.$20 – $40
Electrical IssuesElectrical problems can affect the ice maker.No ice productionCheck and repair wiring.Varies

DIY Troubleshooting Steps

Check Water SupplyEnsure the water supply is connected and turned on.Water should flow into ice maker.Verify the water source.
Inspect Ice Maker SwitchConfirm the ice maker switch is in the “On” position.The ice maker should start working.Locate the switch in the freezer.
Examine Water FilterCheck if the water filter is dirty or clogged.Replace or clean the filter as needed.Follow manufacturer instructions.
Clear Ice BlockagesLook for any ice blockages in the ice maker or chute.Remove any obstructions.Use a plastic utensil to clear.
Adjust Freezer TemperatureEnsure the freezer temperature is set to the recommended level.Set it to 0°F (-18°C).Refer to your refrigerator’s manual.

Professional Repair Costs

Repair TaskDescriptionEstimated Cost
Water Inlet ValveReplacement of the water inlet valve.$20 – $40
Water FilterReplacement or cleaning of the water filter.$10 – $30
Ice MakerReplacement of the ice maker unit.$50 – $150
Ice MoldReplacement of the ice mold.$20 – $40
Electrical RepairsDiagnosis and repair of electrical issues.Varies

DIY Maintenance Tips

Regularly clean the ice makerRemove ice buildup and debris from the ice maker.
Replace the water filterFollow the manufacturer’s recommended schedule.
Keep the freezer well-organizedEnsure proper airflow and temperature control.
Check for water leaksLook for any leaks around the water inlet valve.
Inspect the water lineMake sure the water supply line is not damaged.

When to Call a Professional

Electrical problemsIf there are electrical issues, call a technician.
Complex ice maker replacementReplacing the entire ice maker can be challenging.
Persistent water supply issuesIf water supply problems persist, seek professional help.
Frequent or costly repairsIf you’ve already spent a lot on repairs, consult a pro.
Uncertain diagnosisIf you’re unsure about the issue, get expert advice.


Remember to always prioritize safety when troubleshooting or attempting to fix appliances. If you’re uncomfortable with any of the steps or suspect a more complex issue, it’s best to seek professional assistance to avoid any damage or injury.


Whirlpool Gold Refrigerator Not Making Ice

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