Whirlpool Side by Side Refrigerator Troubleshooting

A Whirlpool side-by-side refrigerator is a reliable and popular appliance, but like any other household device, it can encounter issues. Troubleshooting these problems can often save you time and money on costly repairs. In this guide, we will walk you through some common issues and their solutions.

1. Refrigerator Not Cooling Properly

Check the Temperature Settings

  • Ensure the temperature settings are correctly adjusted. The recommended setting for the refrigerator is typically 37°F (3°C) and for the freezer is 0°F (-18°C).
  • Make sure nothing is obstructing the vents inside the fridge and freezer compartments.

Clean the Condenser Coils

  • Dust and debris on the condenser coils can cause cooling problems. Clean them using a vacuum cleaner or a coil brush.

Check the Evaporator Fan

  • If the evaporator fan in the freezer is not working, cold air won’t circulate properly. Listen for the fan running and replace it if necessary.

Inspect the Defrost System

  • A malfunctioning defrost system can lead to ice buildup on the evaporator coils, affecting cooling. Check the defrost timer, thermostat, and heater for faults.

2. Water Dispenser Not Working

Check the Water Supply

  • Ensure there’s water supply to the refrigerator.
  • Replace the water filter if it’s clogged or past its recommended lifespan (usually 6 months).

Inspect the Water Inlet Valve

  • The water inlet valve may be clogged or malfunctioning. It might need cleaning or replacement.

Examine the Dispenser Switch

  • Sometimes the dispenser switch gets stuck or faulty. Test it and replace if necessary.

3. Ice Maker Issues

Verify the Water Supply

  • Ensure the water supply line is connected and providing water to the ice maker.

Check the Ice Maker Control Arm

  • If the control arm is in the “off” position, it will prevent the ice maker from making ice. Adjust it to the “on” position.

Investigate the Ice Maker Motor

  • A malfunctioning ice maker motor might need replacement.

4. Strange Noises

Compressor Noise

  • Clicking or rattling noises might indicate an issue with the compressor. Contact a technician for diagnosis and repair.

Fan Noise

  • Noises coming from the fans may mean they are obstructed or malfunctioning. Clean or replace them as necessary.

5. Frost or Ice Buildup

Check the Door Seals

  • Inadequate sealing can lead to frost or ice buildup. Inspect the door gaskets and replace them if they are damaged.

Defrost System Issues

  • As mentioned earlier, a malfunctioning defrost system can cause ice buildup. Investigate and repair it.

6. Refrigerator Leaking Water

Check the Drain Pan

  • A clogged or overflowing drain pan can cause leaks. Clean and empty it regularly.

Inspect the Water Supply Lines

  • Leaks can also occur from damaged or loose water supply lines. Tighten or replace them as needed.

7. Uneven Cooling or Hot Spots

Arrange Food Properly

  • Sometimes, the placement of food items can obstruct airflow, leading to uneven cooling. Rearrange items to allow for better air circulation.

Check the Damper Control

  • The damper control regulates the amount of cold air entering the refrigerator. If it’s stuck closed or open, it can cause temperature imbalances. Ensure it’s functioning correctly.

Assess the Temperature Sensors

  • Faulty temperature sensors can lead to inaccurate readings and inconsistent cooling. Test and replace any malfunctioning sensors.

8. Refrigerator Lights Not Working

Inspect the Light Bulbs

  • If the lights inside the refrigerator or freezer are not working, it may be due to burnt-out bulbs. Replace them with compatible ones.

Check the Light Switch

  • Test the light switch that is activated when you open the door. It might be faulty and need replacement.

9. Water Leakage Inside the Fridge

Check the Drain Tube

  • The drain tube can get clogged with debris over time. Clean it to prevent water from accumulating and leaking inside the refrigerator.

10. Strange Odors

Clean the Interior

  • Lingering odors can be absorbed by food items or spills. Thoroughly clean the interior with a mixture of baking soda and water to remove any unpleasant smells.

Check for Spoiled Food

  • Rotting or spoiled food can emit strong odors. Regularly inspect and remove expired items.

11. Refrigerator Won’t Start

Verify Power Supply

  • Check if the refrigerator is receiving power by plugging in another appliance to the same outlet.

Reset the Circuit Breaker

  • Sometimes, a tripped circuit breaker can cause the refrigerator to stop working. Reset the breaker if needed.

Inspect the Start Relay

  • A faulty start relay can prevent the compressor from starting. Test it and replace if necessary.

12. Display Panel Issues

Power Cycle the Refrigerator

  • Occasionally, a simple power cycle can reset the control panel and resolve display issues.

Check for Error Codes

  • If the display panel is showing error codes, consult the user manual to understand the problem and follow the recommended solutions.

13. Freezer Frosting Over

Adjust Door Seals

  • Inadequate sealing can cause moisture to enter the freezer and lead to frost buildup. Adjust or replace the door seals if necessary.

Examine the Defrost Timer

  • A malfunctioning defrost timer can cause frost accumulation. Test and replace it if needed.



Not Cooling

SymptomPossible CauseSolutionCheck ThermostatVerify Condenser Coils
Fridge not coolingFaulty thermostatReplace thermostat
Freezer too warmDamaged door sealReplace door seal
Uneven coolingBlocked air ventsClear vents of obstructions
Noisy operationMalfunctioning condenser fanReplace condenser fan
Ice buildup in freezerDefective defrost heaterReplace defrost heater
Warm spots in fridgeFaulty evaporator fan motorReplace evaporator fan motor
Water under crisperClogged defrost drainClear the defrost drain
Frost in freezerDamaged door gasketReplace door gasket
Fridge cycles oftenDirty condenser coilsClean condenser coils
Refrigerator leaksCracked water lineReplace water line

Dispenser Issues

SymptomPossible CauseSolutionCheck Water SupplyExamine Dispenser Motor
No water dispensingFrozen water lineDefrost the water line
Low water pressureClogged water filterReplace water filter
Water leaks from spoutDamaged water inlet valveReplace water inlet valve
Ice dispenser not workingFaulty ice dispenser motorReplace ice dispenser motor
Water tastes oddOld water filterReplace water filter
Ice clumps in binIncorrect freezer temperatureAdjust freezer temperature
Slow ice productionFaulty ice makerReplace or repair ice maker
Water not chilledDamaged water reservoirReplace water reservoir
Ice dispenser jamsFrozen ice binDefrost ice bin
Ice has odor or tasteStale iceEmpty and clean ice bin

Noisy Operation

SymptomPossible CauseSolutionCheck CompressorInspect Evaporator Fan
Loud clicking noisesDefective start relayReplace start relay
Buzzing soundFaulty water valveReplace water valve
Rattling noisesLoose componentsTighten loose parts
Whirring noiseFaulty evaporator fan motorReplace evaporator fan motor
Sizzling soundLeaking refrigerantRepair refrigerant leak
Vibrating noiseUneven refrigerator placementEnsure level placement
High-pitched noiseMalfunctioning fan motorReplace fan motor
Hissing soundRestriction in water lineCheck and clear water line
Grinding noiseDamaged condenser fan motorReplace condenser fan motor
Continuous runningFaulty temperature controlReplace temperature control

Ice Maker Problems

SymptomPossible CauseSolutionCheck Water Inlet ValveExamine Ice Maker Module
No ice productionClogged water filterReplace water filter
Small or hollow iceLow water pressureCheck water supply pressure
Ice cubes stuckDefective ice maker motorReplace ice maker motor
Foul-tasting iceOld water filterReplace water filter
Thin or clumped iceIncorrect freezer temperatureAdjust freezer temperature
Ice production stopsBlocked ice maker fill tubeClear fill tube obstruction
Overfilled ice binMalfunctioning ice level sensorReplace ice level sensor
Noisy ice makerFaulty ice maker motorReplace ice maker motor
Leaking ice makerDamaged water inlet valveReplace water inlet valve
Slow ice productionWarm freezer temperatureAdjust freezer temperature

Door and Seal Issues

SymptomPossible CauseSolutionCheck Door AlignmentInspect Door Gaskets
Door doesn’t closeObstructed door shelvesRearrange items on shelves
Door doesn’t sealDamaged door gasketsReplace door gaskets
Frost around doorWarm air infiltrationCheck for gaps and seal them
Door pops openOverfilled or unbalancedBalance and adjust load
Door is misalignedLoose hinges or bracketsTighten hinges and brackets
Condensation on doorHigh humidityControl room humidity
Door creaks or squeaksDry gaskets or hingesLubricate gaskets and hinges
Door handle looseLoose handle screwsTighten handle screws
Door won’t openDefective door latchReplace door latch
Door slams shutOver-pressurized freezerAdjust freezer air pressure

Whirlpool Side by Side Refrigerator Troubleshooting

Leave a Comment